MTV Inc. :: Shipping Policy

A name synonymous in lodging industry with quality service for the last 14 years. Please have a look at our shipping policy.

• All orders are shipped F.O.B. ship point (usually Chatsworth, CA 91311) unless items are shipped directly to you from the manufacturer (Drop shipment ).
• Orders are shipped by standard UPS ground, Parcel Post or the most reliable & economical carrier serving your area. Shipping charges will be prepaid & added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations shipping charges may follow on a separate invoice.
• COD – (Check On Delivery) We ship via UPS for COD. New and first time COD customers are required to provide a credit card backup for the transaction. (Customer service will contact you for this information.) The order total is a maximum of a $250.00 limit (Inclusive of shipping.) We can extend a higher COD allowance with a proven transaction history. We cannot ship COD on carrier accounts.
• Shipping Quotes: MTV Inc. sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by MTV Inc.
• Due to re-consignment of shipping from various freight carriers, it make take 45 days to charge/invoice for shipping and/or other related delivery charges. A separate charge/invoice containing these additional delivery/and or freight charges may occur.
• Dimensional Size: - Dimensional shipping charges, as a result of non-standard (over sized) packages, are instituted by the shipping carrier. In some cases, dimensional packaging charges cannot always be determined at the time of your order
• MTV Inc. cannot authorize any carrier to release a package without signature.
• Shipping Cutoff Times: If your order was received prior to 3:00pm M-F PT, it will be scheduled to ship the same day if it is either 100% complete or you've requested a partial shipment. Please note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Please contact us (sales (at) mtvinc.net) if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail a detailed confirmation of your order which includes order total, shipping amount, and tracking information.
• Truck Freight Deliveries: Some larger items sold by MTV Inc., such as TVs, large rack cases and furniture, must be delivered via Truck Freight. Such items may only be shipped in within the 48 contiguous United States. Truck drivers are required only to deliver to your curb-side & are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. Please allow 2-3 weeks for delivery of trucked items.